Shipping policy

Where We Deliver

Dorotakora delivers to addresses within the United Kingdom only. We do not currently ship to destinations outside the UK.

Processing and Delivery Times

Getting an order to you happens in two stages — first we prepare and dispatch it, then the carrier delivers it:

Order processing: 1–2 business days (Monday–Friday)
Shipping transit: 3–7 business days (Monday–Friday)
Total estimated delivery: 4–9 business days

Orders that reach us before 2:00 p.m. (ET) on a business day are processed the same day. Anything received after that cut-off, or at a weekend or on a public holiday, starts processing on the next business day. Every order is checked and carefully packed before it leaves us, within the processing time stated above.

Delivery Costs

One delivery option is available on all UK orders:

Standard Shipping — 4–9 business days — free of charge.

Parcel Protection and Lost Shipments

Every parcel we send is covered by parcel insurance at no extra cost to you.

Should the tracking show no movement for more than 5 business days after dispatch, please write to contact@dorotakora.com so that we can open a lost package investigation with the carrier.

Tracking Your Order

When your order is dispatched you will receive a confirmation email containing a tracking number and a link, so you can follow your parcel all the way to your door.

Problems With a Delivery

Delayed parcel, damaged packaging, or a delivery attempt you missed? Contact our customer support team straight away and we will sort it out for you.

Contact Us

Store Name: Dorotakora
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +44 7520 659869
Email: contact@dorotakora.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)