Refund policy

What We Promise

Every Dorotakora order should be something you are happy with. When an item turns out not to be right, we keep returning or exchanging it simple — no complicated forms and no unnecessary steps.

This policy sits alongside your statutory rights as a consumer in the United Kingdom and does not restrict them.

Standard Returns — 30 Days

Changed your mind? Eligible items can be sent back within 30 days of the day you received them, as long as they are:

unworn and unused;
in their original condition;
returned in the original packaging.

Return postage is paid by the customer, and the delivery charge from the original order is not refundable. Once the item reaches us and has been checked, the refund is issued within 7 business days.

Faulty, Damaged or Wrong Items

If something arrives defective, damaged in transit, or simply is not what you ordered, get in touch within 30 days of delivery. Email contact@dorotakora.com with your order number and a few photographs of the problem.

We will then arrange a replacement, store credit, or a full refund, at our discretion, and we will also cover the original shipping cost. In these cases the return postage is on us — you will never be asked to pay to send back an item that was faulty or sent in error.

Exchanges

Would you rather have a different size, a different colour, or another product altogether? Contact our customer service team and we will organise the exchange for you.

Restocking Fees

There are none. We do not charge a restocking fee on any returned item.

When a Return Cannot Be Accepted

Unfortunately we are unable to process a return where:

the parcel arrives without a valid order reference number;
the item is not in the returnable condition described in this policy.

Starting Your Return

Please email us at contact@dorotakora.com before posting anything back. We will issue a return authorisation together with instructions on where and how to send the item.

How the Refund Is Processed

As soon as your return has been received and inspected, we will let you know whether it has been approved. Approved refunds go back to the original payment method within 7 business days. How quickly the money then appears in your account depends on your bank or card issuer.

Contact Us

Store Name: Dorotakora
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +44 7520 659869
Email: contact@dorotakora.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)