Delivery
How long will my order take to arrive?
Orders are prepared and dispatched within 1–2 business days. Once your parcel is on its way, delivery usually takes a further 3–7 business days depending on where in the UK you are, which gives a total estimated delivery time of 4–9 business days.
Is delivery free?
Yes. Standard delivery is free on every UK order, with no minimum spend.
Do you deliver outside the UK?
Not at present. Dorotakora delivers to addresses within the United Kingdom only.
Will I be able to track my parcel?
Yes. As soon as your order leaves us you will receive a confirmation email with a tracking number and a link, so you can follow the parcel from dispatch through to delivery.
Returns and Refunds
What is your returns policy?
You have 30 days from delivery to send an item back. It needs to be unworn and unused, in its original condition, and returned in the original packaging.
My item arrived damaged or faulty — what now?
Email contact@dorotakora.com with your order number and a few photographs. We will look at the issue and arrange a replacement, store credit, or a full refund, at our discretion, and we cover the shipping costs in these cases.
How soon will I get my money back?
Approved refunds are processed within 7 business days and go back to the payment method you originally used. Your bank or card issuer may then need a little longer before the money shows in your account.
Do you charge a restocking fee?
No. There is no restocking fee on any return.
Exchanges and Changes to Your Order
Can I exchange something?
Yes — for a different size, a different colour, or a different product altogether. The original item needs to come back to us first.
Can I cancel my order?
Yes, at any time before it has been dispatched.
Can I change my order after placing it?
Only before dispatch. If something needs changing, email contact@dorotakora.com as soon as you can and we will do what we can.
Payment and Security
Which payment methods can I use?
All major credit and debit cards, plus the secure digital wallets Apple Pay, Google Pay and Shop Pay. Every payment is taken in GBP (Pound Sterling).
Are the prices inclusive of VAT?
Yes. Every price on the site includes UK VAT where it applies, and the full amount you pay is shown before you confirm the order. There is nothing extra to pay on delivery.
Is my payment information safe?
Yes. Transactions are protected by SSL encryption and processed in line with PCI DSS security standards. We never see or store your full card details.
Products and Sizing
How do I pick the right size?
Every product page carries a size guide. If anything is still unclear, email us before you order — we would rather help you get it right first time.
What if something I want is out of stock?
Sign up for a restock notification on the product page and we will email you the moment the item is available again.
Contact Us
Store Name: Dorotakora
Business Name: Gomerchantsolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +44 7520 659869
Email: contact@dorotakora.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)
We aim to respond within 24 hours.